EASY RETURNS POLICY
Don't like the item? No problem, just send it back and receive a full refund.Nearly all refunds are processed the day they are received!
We aim to offer services that will benefit all our customers. We hope you are happy with every purchase you make. In certain circumstances, you may want to return some items. Please read our return policy below, we will do our best to assist you.
Conditions that an Item Can Be Returned
Items that can be returned/refunded or exchanged within 30 days of receiving must follow the criteria as below:
1. Faulty items damaged/broken, or soiled upon arrival.
2. Items received in the incorrect size/color.
3. Missing items.
For items with no quality issue, please ensure the returned items are unused and in the original packing. All return requests must be authorized by our customer service team before shipping to our returned address. Our team will not be able to process any returned items without a product return authorization.
NOTE: You must return all accessories and product component parts. If the returned unit is determined to be operating normally upon inspection, we will need to ship the same unit back at the customer’s expense. Returns will not be processed if the conditions of our Return Policy are not fully met.
Conditions that CAN NOT Be Returned
We cannot accept returns in the following conditions:
1. Items outside the 30 days warranty time-frame.
2. Washed, worn, used, tag-removed, or misused items.
3. Clearance items, Disposable items
Check your order→return→please contact our customer support to verify the details to see if you are eligible for return→refund you 2-7 days after we received returning package→return sucessfully
Please kindly note that Conquest-Phones.com DOES NOT COVER any return fees or related costs. Customer need to afford the return shipping cost. The return cost will be deducted in the refund.
Before Making a Return Request
For any reason, if you would like to cancel your order while the order is under the shipping process, you will need to wait until you receive the package in hand before making a return request. Because Cross-Border Shipping involves complicated procedures, domestic and international customs clearance, and local and international shipping carriers and agencies.
If you refuse to take a delivery package from the postman or do not pick up your delivery package from your local pick-up stores, our Customer Service will not be able to judge the situation of the package and therefore cannot handle your return requests.
If the package is returned to our warehouse because of the customer’s personal reason, we’ll contact you about re-paying the reshipment postage (by PayPal) and arrange the reshipment. However, please understand that no refund will be issued in this situation.
Details for customer’s personal reason:
* Wrong address/no consignee
* Invalid contact information/ no answer to the delivery calls & emails
* Customer refuses to accept package/pay tax fee/ complete customs clearance
* Didn’t collect package by the deadline
You will need to send your returning products to our warehouse in China. Please always Contact Us for the detailed return address.
Please do not send your package back to the address on your package. That is not an effective return address and will cause your package to be lost. And you are responsible for the loss due to the wrong address.
Check your package→Exchange→Please contact our customer support to verify the details→Prepare your new items asap after we receive your returning package→Exchange Sucessfully
Please kindly note that Conquest-Phones.com DOES NOT COVER any return fees or related costs. The return cost will be deducted in the refund.
1. When we receive the item, our returns department will confirm that everything is present and in its original condition to ensure its eligibility for a refund.
2. We process refunds as quickly as possible (The refund will be issued to the same payment account in which you made the payment. )and you will receive an email to notify you when the email has been processed.
Refund Receiving Time
We process most refunds on the same day which they were received, but please allow up to a maximum of 14 days for the money to reach your account. It rarely takes this long, but can happen sometimes for reasons such as bank delays or errors.